In accordance with the provisions of Articles L.612-1 and following of the Consumer Code, you have the option, in the event of a dispute, to freely refer the matter to the Consumer Mediator at the National Bar Council (CNB), whose contact details are as follows: CNB, Consumer Mediator, 180 boulevard Haussmann – 75008 PARIS.
For more information, you can visit the platform: https://www.economie.gouv.fr/mediation-conso